Sample Resume

Contact information

Michael M. Naccarato

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Billing Manager in the reputed company with a view to use my wide experience for the benefit of the organization.

Experience

TNT Post (UK) Ltd

June 2010 to Present

BILLING MANAGER

• Manager of the billing department with TNT Post, ensuring all invoices are produced in a timely and accurate manner, minimizing customer complaints and enquiries and maximizing TNT Post cash Flow.
• Manage team of 11 direct reports to ensure 5million pounds of invoices are created accurately on a weekly basis.
• Contiuous improvement of processes and cover to ensure the number days to bill are minimized.
• Creation of a Query Management tool to ensure all invoice enquiries are captured, resolved and to enable root cause analysis.
• Founder member of the weekly credit and review meeting with Sales and Credit Control teams to drive down the Days Outstanding Sales from 104 to 47.
• Manage implementation and design of external billing systems to automate maual billing streams.
• Implement external ebilling solutions to ensure billing outputs interface directly to customers systems.
• Implemented automated system for emailing customer invoices saving 2 man days per week.
• Direct customer contact, designing and implementing bespoke billing solutions to ensure satisfaction and the ability to pay invoices within payment terms.

March 2006 – March 2010

Vodafone UK

Billing Problem Manager

• Managed, mentored and trained a team of 20 staff spread over two sites, addressing retail and wholesale billing problem management, suspense and billing recalculations.
• Minimised revenue leakage that occurred due to errors and problems arising from billing systems and achieved the lowest write-off levels within the Vodafone estate.
• Provided a professional contact point for customers in accordance with the departments KPIs and SLAs.
• Solved all types of problems and errors in billing, mediation and rating to their conclusion, whilst ensuring a first time resolution by deploying an analytical approach to the problems and errors.
• Worked with bespoke and off-the-shelf billing systems and associated outsource partners to minimise suspense and maximise revenue.

Education

• Educated to O’ Level Standard (10 O’Levels)
• External Accredited Qualifications:
• ITIL Foundation Service Management Essentials
• ITIL Service Level Management Practitioners
• Prince 2 Foundation

• PC Literate and Advanced in the following packages:
• MS Office incorporating Microsoft Access, Word and Excel
• Microsoft Project
• Oracle Receivables
• Micrsoft Visio

• In House TNT Post Systems:
• Internet DIVER billing system
• SAP Mailnet
• CSD CRM
• SQL Billing systems

References

Floyd P. Olivier

Manager

Wap Company.

Floyd_oliver@gmail.com