Billing Manager Resume

Contact information

Michael M. Naccarato

4611 Nelm Street
Hyderabad – 22102

Career objective

Looking for a challenging position of the Billing Manager in the reputed company with a view to use my wide experience for the benefit of the organization.


TNT Post (UK) Ltd

June 2010 to Present


  • Manager of the billing department with TNT Post, ensuring all invoices are produced in a timely and accurate manner, minimizing customer complaints and enquiries and maximizing TNT Post cash Flow.
  • Manage team of 11 direct reports to ensure 5million pounds of invoices are created accurately on a weekly basis.
  • Contiuous improvement of processes and cover to ensure the number days to bill are minimized.
  • Creation of a Query Management tool to ensure all invoice enquiries are captured, resolved and to enable root cause analysis.
  • Founder member of the weekly credit and review meeting with Sales and Credit Control teams to drive down the Days Outstanding Sales from 104 to 47.
  • Manage implementation and design of external billing systems to automate maual billing streams.
  • Implement external ebilling solutions to ensure billing outputs interface directly to customers systems.
  • Implemented automated system for emailing customer invoices saving 2 man days per week.
  • Direct customer contact, designing and implementing bespoke billing solutions to ensure satisfaction and the ability to pay invoices within payment terms.

March 2006 – March 2010

Vodafone UK

Billing Problem Manager

  • Managed, mentored and trained a team of 20 staff spread over two sites, addressing retail and wholesale billing problem management, suspense and billing recalculations.
  • Minimised revenue leakage that occurred due to errors and problems arising from billing systems and achieved the lowest write-off levels within the Vodafone estate.
  • Provided a professional contact point for customers in accordance with the departments KPIs and SLAs.
  • Solved all types of problems and errors in billing, mediation and rating to their conclusion, whilst ensuring a first time resolution by deploying an analytical approach to the problems and errors.
  • Worked with bespoke and off-the-shelf billing systems and associated outsource partners to minimise suspense and maximise revenue.


  • Educated to O’ Level Standard (10 O’Levels)
  • External Accredited Qualifications:
  • ITIL Foundation Service Management Essentials
  • ITIL Service Level Management Practitioners
  • Prince 2 Foundation
  • PC Literate and Advanced in the following packages:
  • MS Office incorporating Microsoft Access, Word and Excel
  • Microsoft Project
  • Oracle Receivables
  • Micrsoft Visio
  • In House TNT Post Systems:
  • Internet DIVER billing system
  • SAP Mailnet
  • SQL Billing systems


Floyd P. Olivier


Wap Company.

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