Sample Resume

Contact information

Arthur L. Collins

1830 Public Works Drive
Mumbai – 37403

Career objective

Looking for a challenging position of the Customer Service Coordinator in the reputed company with a view to use my wide experience for the benefit of the organization.

Experience

Sept 2006 – Jan 2009

Sales Coordinator at Nofatech Ltd.

• Communicating with suppliers and customers maintaining the highest levels of distribution and customer service
• Selling the company’s products and services to companies who contact us directly via email, fax, and phone
• Creating and communicating Quotation Requests for prices, minimum order quantities from our suppliers
• Provided support to the sales and marketing department by translating all the necessary materials from English to Arabic, such as product brochure, technical information, etc.
• liaising with our resellers to ensure products knowledge and Marketing Updates in a relevant language
• Providing online support and advice to customers enquiring about our new products and services.
• Raise purchase orders for Suppliers in the USA and South Korea

15 Oct 2007- to present – Globet ltd, SW15.

Position: Customer Service Coordinator & Content Reviewer.

Job details: I coordinate the Customer Service Department (a team of 7),

• I am in charge of training new Customer Service employees, ensuring that tasks are properly understood and well performed.
• I assign daily tasks to my team, and ensure that all tasks are accomplished and clients’ queries are dealt with accurately and any problem solved in a short length of time.
• I monitor the service daily performance, checking all incoming calls reporting, phone logs, chat conversations and emails dealt with by Customer Service Operators.

Education

• Ongoing: The Open University (distant learning) – Currently in second year of study

BA (Honours) Business Studies with Information and Communication Technology

• Sep 2009 – Jun 2010:   City University (part-time)

Cisco Certified Network Associate (CCNA Qualification)

• Jan 2005 – Oct 2005: Humberside Information Technology Services

BTEC Award Computer Engineering Intermediate

• Sep 2002 – Jun 2003: Dudley College (part-time)

Higher National Certificate Business & Finance

• Sep 1999 – Jun 2002: Halesowen College (part-time)

A?Level (2) Accounting & Arabic

GCSE (2)

• Aug 1993 – Jun 1998: Cradley High School

7 GCSE’s at grade C (Including Math’s and English Language)

References

Floyd P. Olivier

Manager

Mak Company.