Funeral Director Resume

Contact information

Shelby E. Garza

1831 Public Works Drive
Pune – 37403

Career objective

To put my excellent management skills to work in an environment where the team has a passion for what they do.

Career Achievement

  • Effective communication/interpersonal skills and a team player; interact positively with a wide range of people, and establish relationships based on respect.
  • Computer proficiency on Windows includes Microsoft Word, Excel, Outlook Express, PowerPoint, Internet communications and research, File Manager.
  • Also knowledgeable in operations of various e-mail and voice mail systems

Experience

Rehman Memorial Funeral Home,

Funeral Director, 2008-Present

  • Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities.
  • Analyzed problems and anticipated customers’ needs. Trained both new and existing personnel in company customer service protocol.
  • Recognized for outstanding and timely follow-up on data input. Researched new and followed up on existing disputes and problems.
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Possess effective communications skills, and work well with others at all levels. Responded to inbound service calls in a fast-paced, high-volume call center.
  • Established rapport with clientele by bringing enthusiasm and energy to the workplace.

Kumar Funeral Homes,

General Manager – 2002-2007

  • Supervised customer service to ensure that workflow met high company standards. Supervised office personnel ensuring all duties were performed accurately and timely.
  • Submitted claims for financial reimbursement. Stayed informed of all federal and state regulations that affect the company and employees.
  • Served as key control and security system manager for the building. Responsible for budgets and revenue. Supervised and monitored employee teams.
  • Provided training and guidance for new employees within the department. Responsible for all administrative functions, payroll, accounting, budgets, receivables, and payables.
  • Designed and presented training curriculum for personnel. Monitored customer service representatives to ensure quality customer service.

Education

  • Masters of Business Administration
    Mumbai University, 2001
  • Bachelor of Business Administration in Management Information Systems

Mumbai University, 1999

References

Floyd P. Olivier

Manager

Wap Company.

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